Increasing Digital Participation in Front Line Social Care Community Integrated Care

The Gathering 2018

Community Integrated Care

Charity registered in Scotland SC039671

Community Integrated Care were founded in 1988 as one of the pioneers of the ‘Care in the Community Agenda’, with the aim of supporting people leaving long-stay, institutional care to lead fuller, better lives in the community. Since then, we have grown to provide a wide range of innovative and bespoke care services to thousands of people living across Scotland and England.

We now deliver services in 14 local authorities across Scotland and over 35 in England, supporting individuals with a diverse range of needs including learning disabilities, autism, behaviours which challenge, epilepsy, acquired brain injury (ABI) and sensory disabilities.

We provide support to over 500 people in Scotland and employ over 1,000 staff across a range of settings, including supported living, residential care, respite and short breaks, and vocational/outreach support.

  • From 5th November 2018 to 4th November 2019
  • Award: £4,922.28 via Call 6

View this data on 360Giving

Project plan

Project description

The Scottish government’s inclusion strategy outlines that in order to ensure the web is accessible for everyone, we need to consider the reasons that people remain offline. This means that, whilst individuals need to have access to IT equipment, this also needs to be partnered with the skills, motivation and confidence to go online, allowing them to make the most of the internet.

Our proposal is to equip 12 of our frontline services with iPads and use these to invest in the upskilling and digital participation of our frontline support staff as Social Care becomes more digitalised. The Support Worker role is an entry level job, and staff require digital connectivity in order to progress their career.

The project will be delivered by our L&D Coach, managed by our Support Coordinator with assistance from Service Leaders to ensure mixed groups of staff are selected. Our IT department will support with software and safe access to our network.

The project will initially support small groups of staff by providing a basic IT skills half day session. This will allow staff the opportunity to; practice sending and receiving emails, browsing the internet, staying safe online (including safe use of social media) and searching and downloading apps. Following these introductory sessions, services will have a communal iPad which staff will use to; access training modules (such as SSSC's Learning Zone and The Learning Curve), assist the people we support to access resources such as online banking, shopping and energy suppliers and connect their services via our internal social network, Yammer.

Support Workers will have the skills, confidence and access to technology to make use of existing resources to increase their employability skills and build their career management, whilst the people we support will have increased social inclusion via digital participation.

Project milestones

Phase 1

Project Award and Implementation - communicate the award and outline the aims of the programme; establish baseline figures via IT and Communications; work with Service Leaders to identify Support Workers to participate; purchase of equipment.

Phase 2

Design and Pilot of first Basic IT half day training session with Support Workers from first group

Phase 3

90% of identified staff attended training (10% may be off on Maternity, Sick leave or Annual Leave); 30% increase in the number of staff who check their emails frequently and who will post on the internal social media site.

Phase 4

100% of Staff who completed training accessing email and Yammer regularly; 50% of staff completed at least 3 SSSC online modules; 25% increase in Yammer interactions (posts, comments etc) in these regions.



The award has been communicated to the management team(s) and discussions have taken place with the L&D team who have been sourcing some appropriate materials for internal training. L&D have proposed that we utilise the free resources that are provided by the SSSC and where staff can acquire learning "badges" to enhance their current knowledge and skills.

The equipment (12 i-pads) were purchased in July 2018 and following a wait period of 8 weeks, these were returned from our IT Department who had expressed some difficulty around the reformatting to ensure secure usage.

Front line managers (FLMs) have been scheduling their staff in to training sessions to complete their e-learning in small groups. This has been supported by the L&D facilitator and Support Co-Ordinator.

Baseline figures for those accessing their online email accounts were provided by our IT department in October 2018. Whilst 98% of staff have been supported by their manager initially to set up their work email account, only 42% staff had accessed their emails in the previous month to either communicate or access their e-payslips.

The 'foundation digital skills toolkit' has been issued to ten FLMs and although they appear to be confident and competent with their own digital skills, the consensus has been that they feel less confident at driving this within their own teams. Discussions have taken place accordingly with the 'Mohr Collective' to secure digital champion training for our FLMs and our Support Coordinator has also had discussions with 'Three Discovery' who have offered their support.

During January 2019, our L&D Facilitator introduced the i-pads into five classroom training sessions and supported 50 staff around browsing the Internet. The 'foundation skills toolkit' has been issued to these staff with a view to gaining more baseline statistics.
Our Support Coordinator has been completing one-to-one sessions with the ten FLMs and twenty front-line staff to offer guidance and support following the introduction of e-learning. This has seen an increase in compliance from a static 12% in November 2018 to 88% in January 2019.

Our FLMs have agreed to facilitate one monthly training session each, these will commence in February 2019 where the i-pads will be utilised. They will ensure that each staff member attends at least one session. Each manager has agreed a discussion topic accordingly and have allocated their staff to a course. Additionally, there have been monthly dates planned to allow staff to attend SVQ sessions to support them with their development to meet the conditions of their SSSC registration.

Our digital work is delivered in partnership with: