CoEL was set up 21 years ago and has runs the local Carers Centre since then. We are the only support service specifically for adult carers in East Lothian. We aim to support all adult carers in their caring role and provide a wide range of supports including one to one advice, support and advocacy; run regular workshops, days out and support groups; publish regular newsletter and information packs for carers and host; etc. There has been a 74% increase in the numbers of carers we are in contact with over the past 5 years while our funding had reduced by 30%. Despite these pressures, we continue to offer a very high quality of service with 99% of the carers we supported in 2017/18 rating us as good or very good and 90% of them reporting increased confidence in their caring role as a result of our support.
- From 3rd September 2018 to 25th March 2019
- Award: £6,577 via Call 1
- Data published on 360Giving
- Charity registered in Scotland SC027000
We are applying for funding for 4 developments all of which are intended to make our organisation both more efficient and more effective and by doing so enable us to provide better support to more carers. 1. Enhancements to our CRM – CoEL was the first organisation in Scotland to adopt Charitylog as our CRM and now we want to both streamline and take fuller advantage of this tool by: • commissioning Charitylog to develop a secure iframe web portal direct into our database via our website to streamline the process of taking new referrals and increasing care identification; • adopting the communication centre module within Charitylog to use Text Anywhere services to both improve our communication with carers and make it more cost efficient. • training from Charitylog for our admin staff on the use of the above to ensure we make the best use and get the best value from them. 2. Upgrade our ITC equipment to allow for greater flexibility for staff and more efficient working – in particular we want to: • replace 3 antiquated PCs (which our IT support team (SCVO) have identified are priorities to replace and which are now running very slowly) with laptops, screens and docking stations to enable staff to work remotely etc; • replace existing handsets for staff phones (which no longer hold charge or effectively run the Microsoft Outlook and Teams Apps undermining their effectiveness as a tool to improve communication) 3. Team training to improve our use of SharePoint and Microsoft Teams. We migrated to these in May 2018 to enable improved flexibility, collaboration, business resilience and security via cloud based computing. However, while the technical migration has gone smoothly, staff are struggling with some aspects of these new systems and we are not making best use of the additional functionality these tools can bring. Training will support us to do so. 4. Improve the functionality of our website by integrating an events calendar within it. We already have an events calendar within Outlook so that our staff team are aware of upcoming events and we want to pay the Graphics Coop (who host and manage our website) to import this into our website so everyone can access it.