We support over 2,200 unpaid carers of all ages, from 8 upwards, living across Angus. Our main aims are to ensure that carers are recognised and supported as expert care partners; are supported to have a life outside of caring; to improve thier mental health and well being and to ensure their financial needs are address. Though a Service Level Agreement with Angus HSCP we provide the most comprehensiveness information and advice service for carers in Angus. As well as information and advice we also provide an annual programme which includes carer training; a counselling service, a befriending service, access to therapies, geographic and thematic carer support groups, a programme for parents with disabled children and a short breaks service including membership of Respitality amongst many other events and activities. We have 71 volunteers who provide their time, experience and knowledge to help us with many aspects of our programmes.
- From 1st August 2018 to 31st March 2019
- Award: £10,000 via Call 1
- Data published on 360Giving
- Charity registered in Scotland SC026052
The data base system that all staff at the Carers Centre use at present (ACT!) is not sufficient to allow us to capture all the requirements of monitoring and reporting analysis that will be required in our new SLA/Contact. (It has yet to be decided by the AHSCP which legal framework , SLA or Contract we will be commissioned through). We require support to identify the most appropriate modern CMS which will allow us to use staff time more efficiently to collect and report on: - Outcomes & Impact Recording and Reporting - Joint use of the new Adult Carer Support Plan with a joint Privacy Notice in place and a Partnership Information Sharing Protocol in place. - Monitoring and Reporting into the data set requirements of the Carers Census - More effective and efficient case management of individual prospective, current and former carer information which is designed to be compliant with GDPR requirements. We would like you to fund a expert consultant who, through a short term contract with us, can project manage the migration from our current system to that of a more modernise system that will future proof organisational needs. The consultant would work with the Research and Information Officers from AHSCP and staff from Angus Carers Centre to ensure the new system develops into a bespoke system which meets the reporting requirements of our new Contract/SLA and other reporting requirements of Angus Carers Centres from other current and new funders). This will include the identification of the most appropriate CMS system. At present I understand that Salesforce CMS is being embedded into a number of carers centres across Scotland, therefore it would seem reasonable to use this as a baseline. By the end of March 2019 this project the consultant will have ensured that our new CMS is up and running, all staff have been trained in it's use, a local training manual will have been developed to use as refresher for existing and as part of an induction package for new staff. Angus is a large rural area. Our Carer Support Worker and Carer Development Workers all work within an agile working framework which allows them to work from a wide range of offices across Angus, including local Health Centres where they are embedded into the practice teams including. This also gives them the option of working from home. To provide them with the resources they need to do this they all have access to laptops and iphones. The laptops have remote access programmed into them which are compatible with their iphones. This allows workers to access their emails through office 365. Therefore another aspect of this project which would require funding would be a block of time for our current IT Consultant to set up remote access for our new CMS.