We are an independent, voluntary organisation managed by a voluntary Board. The service works in partnership with West Dunbartonshire Health & Social Care Partnership. The Carers’ Service operates from premises in Dumbarton Road and provides a base from which the service is managed and a resource hub used for groups sessions, training and meetings. The service provides a range of support for carers aged 18+ living in West Dunbartonshire or who care for someone living in the area. The Centre is staffed by a team including Service Manager and Support Workers, with outreach services available throughout West Dunbartonshire; home visits can also be arranged if required. In addition to offering adult carer support plans and practical and emotional support, Carers of West Dunbartonshire also offers complementary therapies and stress management, carer training and learning opportunities, peer support, support for carers affected by alcohol misuse, short breaks and replacement care.
- From 1st October 2018 to 29th March 2019
- Award: £26,467 via Call 1
- Data published on 360Giving
- Charity registered in Scotland SC038695
We are seeking CATS funding to allow us to purchase and implement a new cloud-based CRM software system. This will enable both our organisations to more effectively manage the carers journey; ensuring seamless service access and linkage, and more accurate tracking and monitoring of the local carer profile contributing to a successful annual carer census process. Although separate organisations, we appreciate the similar and often overlapping nature of the provision offered to our respective client groups and that for a number of young carers we together offer a continuum of support. For this reason we are seeking to develop a shared database system with individualised interfaces in order to reduce potential duplication, increase connectivity and achieve potential economies of scale. The proposal also includes provision for data transfer to ensure that the new system is used to its full potential in supporting trend analysis and reporting. Initial staff training costs across both staff teams has also been included.