Unity is a Scottish charity and social enterprise founded in 1989. Over the years we have provided a variety of support services to people who are vulnerable, disadvantaged or at risk of exclusion across west of Scotland. We believe in fair and inclusive communities to fulfil their potential. This takes many forms and we are always looking for new ways to support fellow citizens. For this funding we would like to bid for both North Ayrshire and South Ayrshire Carers Centre where we provide information, support and advice to an ever growing number of Carers aged 8+ living in North and South Ayrshire for the past 20 years. The North Ayrshire office is based in Irvine but, we provide outreach and home visits to each of the six localities in the area. The South Ayrshire office is based in Sandgate in Ayr and also provide support in all six localities.
- From 1st October 2019 to 28th February 2020
- Award: £9,888 via Call 3
- Data published on 360Giving
- Charity registered in Scotland SC020039
We are seeking funding to provide staff with arrange of training that will increase their skill, knowledge and confidence to undertake this work and to produce high quality, outcome focused plans/statements which accurately reflect the carers needs and how these can be best met. Each Centre has held staff meetings to discuss with staff about what training they would benefit from and we have contacted several training organisations, we also sought the advice of colleagues within the HSCP about the training and training providers that would be most relevant and of the highest quality. From this activity we have identified In Control Scotland as a suitable training provide and would like to work with them to deliver the following 1 day sessions • Understanding self-directed support • Getting to grips with support planning • Support planning • Embedding a personal outcomes approach in practice • That's Life – person centred approaches to risk • Recap and Review session These sessions are relevant to all 3 centres. Individually each Centre's staff teams are quite small and the respective managers think it would be beneficial to undertake the training with peers from other Centres as this would facilitate greater discussion, sharing of practice and encourage network and peer support. The above training is very relevant to the specific duty of adult carer support plans and young carer statements but will also influence the practice of how our staff support carers on a day to day basis. During the staff consultation, they also identified training and support in relation to hosting meetings, information events and support groups. For this reason we would also like to incorporate a session called Crafted Meetings by Tic Toc training. This training provider has recently worked with Dumfries and Galloway Carers Centre and evaluated extremely positively. Finally in addition to the above training we have identified the need to improve the staffs ability and confidence in using information technology. All 3 Centres were part of a consortium application to the first round of CATS funding and were awarded funding for a new management information system. This new system can be accessed from out with the office and this has required the Centres to change their IT operating systems to Microsoft Office 365 and our staff need support to make the most out of this system. Again we have identified a training course delivered by Tic Toc training called, "Time management and putting outlook to work." Some of the stated outcomes of this training include • Full utilisation and value from Office 365 • Less pressure and stress – develop 'e-resilience' • More in control of daily tasks and projects • Handle interruptions better • Distinguish being 'busy' from being 'productive' • More reliable – less procrastination • Less time spent dealing with emails • Time saved due to better prioritisation/focus • Better 'work life balance' • Better team working • More efficient processes After every training session we would ask all staff who attended to complete a training evaluation form. We would then gather the information and discuss with staff. We would have follow up sessions at the 3 month & 6 month stage. Again, fully involving staff and management. We would also discuss with staff at team meetings and at each staff members supervision sessions. We would also have a team catch up specifically to discuss the training and the impact it was having. This would all be documented and assessed by management. We would speak to carers after the training and ask them if the service has improved since staff received this training. We have centre evaluation forms and we would have questions around the training added to it. Carers could then directly let us know the impact of the training after staff have attended.