Receptionist/Administrator Birchwood Highland

The Gathering 2018

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Organisation information

Birchwood Highland

Charity registered in Scotland SC003198

Good HQ

Aims & objectives

Birchwood Highland was established over 25 years ago as a charity working with people with mental ill-health. Through our mission statement we aim to increase a person’s capacity to live independently and feel part of the community, thus reducing feelings of isolation. We support people to build self-confidence and adopt lifestyles that improve their health and well-being. We operate in the Inverness, Easter Ross and Lochaber areas.
Job number
Time of attendance
No of references
Hours (per week)
Not supplied
Salary (£/hr)
£6.15 - £8.21 depending on age

Job description

To provide a welcoming and professional 'meet and greet' reception service, ensuring that the needs

of those phoning through to the Recovery Centre and those attending meetings or

visiting the Recovery Centre are dealt with appropriately, timeously and

professionally. Ensuring that where appropriate that there are follow-up systems in

place when messages are left for staff.

To deal with incoming and outgoing mail, as appropriate.

To work with the Team Administrator to take responsibility for all equipment and facilities within the administration office,

taking the appropriate action where necessary to ensure the full functioning of all

the equipment, including reporting faults etc.

To ensure that all records and paperwork held within the reception area are held in

accordance with the Data Protection Act and that confidentiality requirements are

observed at all times.

To provide administrative and secretarial support to the Service

Manager of the Recovery Centre and the Team Managers, Team Leaders and

Facilities Manager as required. To undertake all general administrative duties for the

Recovery Centre as a whole as determined between the postholder, Service

Manager and Line Manager.

To ensure that staff have access to, and are aware of incoming communications, that

notice boards are kept up to date and that information is displayed prominently and

in a presentable format on both staff and service user notice boards.

To be responsible for the ordering of stationery for the Recovery Centre following

financial governance protocols at all times.

Update the Management Information System where necessary, ensuring data protection

and confidentiality policies are adhered to at all times.

Person specification

- Previous secretarial/administrative

experience, preferably in the public or

voluntary sector.

- Good organisational and time

management skills.

- Ability to work proactively and on own

initiative and to see a piece of work

through from start to finish, with

attention to detail.

- Computer literate, basics to include

Word, Excel, Power Point, MS office etc.

Desktop publishing experience is

desirable. Otherwise, willingness to learn

is essential.

- Ability to work flexibly and to workload


- Commitment to developing within the

role and keenness to participate in

appropriate training opportunities.

- Commitment to working within the ethos

of Birchwood Highland.

- Full UK driving licence desirable

PVG/disclosure requirements

Required - Cannot start until successful Disclosure/PVG scheme membership is received