Hospitality & Catering Assistant Calman Trust Ltd

The Gathering 2018

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Organisation information

Calman Trust Ltd

Charity registered in Scotland SC027878

Good HQ

Aims & objectives

The relief of poverty of homeless young people and other persons who are in conditions of need by the provision of accommodation, practical assistance, support, advice care and information. Operates in the Highland area, particularly Easter Ross and Inverness.
Job number
Time of attendance
TBC with successful candidate
No of references
Not supplied
Hours (per week)
TBC with successful candidate
Salary (£/hr)
£6.15 - £8.21 per hour depending on age

Job description

Front of House:

• Provide excellent customer service at all times giving the customer a positive impression

• Take food orders from customers and communicate to kitchen staff

• Prepare and set tables for customers and serve food when ready

• Clear tables and assist in keeping cafe clean and tidy at all times

• Preparing hot and cold drinks including running the barista counter

• Carry out cleaning tasks in cafe, toilet and catering areas

• Under take front of house stock take (soft drinks, sauces, sugar etc) and assist in ordering goods

• Deal with customer queries and complaints and discuss with managers as needed

• Process customer bills using till and electronic card machine

• Display retail goods in shop area and keep area clean and tidy

• Packaging and labelling coffee for orders and retail sales

• Assist kitchen staff at peak times

• Undertake learning and development activities as agreed with your manager and/or key trainer


• Assist chefs in preparation of food and baking products

• Help prepare outside catering orders and ensure orders are complete

• Help prepare for outside catering events at external venues

• Follow all food hygiene requirements and follow procedure to minimise cross-contamination or any other risks

• Carry out cleaning tasks in line with cleaning schedules in all catering, cafe and toilet areas

• Undertake stock takes and assist in ordering goods

• Record temperature checks for all fridges, freezers and coolers

• Record food wastage

• Check and store food and other stock deliveries

• Follow all health and safety procedures as instructed including wearing of appropriate uniform (health & safety)

• Assist front of house staff at peak times

• Undertake learning and development activities as agreed with your manager and/or key trainer

Person specification

• Willingness to work as part of a team and support colleagues

• Reliable and good timekeeping

• Able to follow instruction and work on own once shown how to do a task

• Willingness to learn

• Able to present well at work with appropriate uniform (provided)

• Comfortable dealing with members of the public and providing good customer service (for front of house)

• Understanding of what an employer expects from an employee

Additional information

Calman Trust who run Cafe Artysans works with young people to develop their skills to help them in their transition to independent living and sustaining employment

PVG/disclosure requirements

Not Required