Administration Assistant - Reconnecting with Options in the Community (ROC) Glasgow Council On Alcohol

The Gathering 2018

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Organisation information

Glasgow Council On Alcohol

Charity registered in Scotland SC014501

Good HQ

Aims & objectives

Glasgow Council on Alcohol (GCA) will use its position as Glasgow’s leading voluntary organisation tackling the misuse of alcohol and drugs to: A) Improve health and wellbeing B) Address inequalities in service provision and enable wider access to services C) Improve alcohol and drug education D) Work alongside partners in the provision of services and education E) Influence the social climate to reduce harmful alcohol consumption Our Values GCA values and respects the diversity of people and understands that: A) Health is vital to individuals, family relationships, communities and society B) Everyone has the right to be accepted and treated equally C) Everyone should have access to education, information and high quality confidential services D) Services should be client centred, respectful and non-judgemental; their staff and volunteers do not exploit, oppress or cause physical or emotional harm to others.
Job number
Time of attendance
25 hours over 4 days to be agreed with supervisor, includes at least one evening back shift.
No of references
Hours (per week)
rotas agreed in advance
Salary (£/hr)

Job description

• To maintain the database by collating, checking and entering data provided by the ROC team.

• To produce correspondence and other group work documents as required in an accurate and presentable manner.

• To answer telephone calls, take accurate messages and pass them to the appropriate person.

• To welcome personal callers to the office, provide them with tea / coffee as required and notify the relevant member of staff of their arrival.

• To deal with all callers to the office, whether on the phone or in person, and with staff and volunteers, in a sensitive, courteous and appropriate manner.

• To provide clerical and administrative support, including competent use of Microsoft Word, Excel, and Access, general filing and operation of office systems.

• To communicate information regarding appointments and activities with clients as instructed by GCA staff .

• To co-ordinate the referral pathway and associated documentation for ROC clients.

• To plan and organise family ROC family events.

• Support the development of various ROC programmes including: gender specific, mentoring, families, community work and promoting health and wellbeing.

Person specification


Standard Grade English Essential

Qualification in Office Administration / IT Desirable


Computer keyboard Essential

Written and verbal communication Essential

Time management Essential

Interpersonal skills Essential

Team Working Essential


Office administration in small/medium sized organisation desirable

Data processing Desirable

Volunteering/working in the voluntary sector Desirable

Dealing with the public Desirable


Microsoft Word & Excel (competent) Essential

Microsoft Access (basic) Desirable

Office systems Desirable

Impact of Trauma Desirable


Well organised Essential

Focused on accuracy Essential

Enthusiastic Essential

Commitment to Team Working Essential

Additional information

We hope that people who are keen to work with GCA recognise that this is more than just a job. The people who volunteer with us outnumber the number of paid staff.

PVG/disclosure requirements

Required - can start subject to a successful Disclosure/PVG scheme membership