Dispatch Operator Community Transport Glasgow

The Gathering 2018

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Organisation information

Community Transport Glasgow

Charity registered in Scotland SC040374

Good HQ

Aims & objectives

GCTOG is a new independent charitable organisation established to help develop and co-ordinate community transport activities across Glasgow for the benefit of the communities and people of Glasgow and working directly with existing community transport operators across Glasgow.
Job number
Time of attendance
Monday to Friday, 7am to 7pm
No of references
Not supplied
Hours (per week)
Shifts work will be required to cover the 7am to 7pm operational requirements
Salary (£/hr)
£6.15 - £8.21 per hour depending on age

Job description

Will be responsible for receiving calls from passengers, scehduling bookings on transport services, preparing vehicle schedules and journey details and the transmission of data to transport opeator(s) as required

Record new passenger informatin on computer and update registration systems. Record and update any manual records as required

Ensure that all safety procedures are being followed in operations in conveyance of passengers

Maintain effective liaison between the Co-ordination Centre and other CTG staff on transport operations

Contact transport operators and/or passengers by telephone in the event of vehicle breakdown or when required to ensure service continuity

Produce passenger information from computer records as and when required

Produce and record on the computer, operational and passenger incidents as directed

Carry out clerical duties with the Co-ordination Centre as directed

Undertake clerical duties within CTG, when required and when staffing levels permit

Person specification

Good standard of education

Able to deal with general public, particularly over the telephone

Experience of using computers including Microsoft Works

Good Customer Service skills

PVG/disclosure requirements

Required - can start subject to a successful Disclosure/PVG scheme membership