Reception & Administration Assistant East & Central Sutherland Citizens Advice Bureau

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Organisation information

Organisation
East & Central Sutherland Citizens Advice Bureau

Charity registered in Scotland SC039847

Website
http://
Good HQ
@East_and_Central_Sutherland_Citizens_Advice_Bureau_Ltd

Aims & objectives

Not supplied
Job number
9871
Location
Golspie
Time of attendance
10.00-13.00 / 14.00-16.00 Mon-Wed, 09.00-13.00 / 14.00-16.00 Thurs, 09.00-13.00 Fri
No of references
2
Hours (per week)
25
Shifts/rota
Not supplied
Salary (£/hr)
£6.15 - £8.21 per hour depending on age

Job description

Summary of main responsibilities

*Cover reception duties as required by acting as the first point of contact for the Bureau, in person or by telephone

*With the support of the Deputy Manager handle incoming/outgoing mail, manage appointments, implement client triage procedures & update policies and procedures

*Create a CAB Useful Numbers & Organisations database and add new, relevant contacts. Raise awareness to staff of the database and encourage use of it

*Offer administration support to other staff within the Bureau, to include recording and updating case records and financial records as required

*Research and circulate training, conference and development opportunities suitable for staff and volunteers

*Take minutes of staff and volunteer meetings, circulate minutes to all

General

*Carry out other tasks which may be within the scope of this post

*Demonstrate commitment to the aims and policies of the CAB service

*Abide by health and safety guidelines sharing responsibility for their own safety and that of colleagues

*Provide other assistance as instructed and relevant to the role.

*Attend any training that the Deputy Manager considers suitable.

Person specification

QUALIFICATIONS

Good standard of general education

EXPERIENCE

Experience in using Microsoft Office software

Experience in office systems and procedures would be an advantage

SKILLS AND ATTRIBUTES

Good spoken & written communication skills

Ability to work as part of a team

Organisational & good time management skills

Ability to work in a busy office environment

Able to follow instructions and use initiative as appropriate

Honest and trustworthy

Respect for confidential information

VALUES AND ATTITUDES

Commitment to team working

Commitment to equal opportunities policies

KNOWLEDGE

Good knowledge of Microsoft software and related packages

OTHER

Willingness to work flexibly in response to changing organisational requirements

A willingness to undertake training identified by the Deputy Manager

PVG/disclosure requirements

Not Required