Advice Support Administror Coatbridge Citizens Advice Bureau

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Organisation information

Coatbridge Citizens Advice Bureau

Charity registered in Scotland SC017271

Good HQ

Aims & objectives

Not supplied
Job number
Time of attendance
Monday to Thursday
No of references
Hours (per week)
times to be agreed with supervisor
Salary (£/hr)
£6.15 - £8.21 depending on age

Job description

The post will support the Advice Support Manager, frontline staff and the specialist project staff in order to maintain the smooth day to day running of our public service.

Duties will include:

•Answering phone calls from the Public, taking messages, e mailing staff if a client wants a call back and booking appointments when necessary. Telephoning the client before the appointment to ensure it is still required, this reduces “no shows” and allows for another appointment for someone else to be allocated if cancelled.

•Monitoring the general e mail box for enquiries and referring them to the appropriate staff to deal with.

•Covering absences and lunchtime for our receptionist post which will entail greeting our clients, identifying whether they are drop in or appointments and getting them to complete a data protection sheet. Checking if there is a computer record for them and if not set up a profile with relevant identity details.

•Monitoring our waiting room to ensure that no one is overlooked and advice the Advice Support manager if potential bottlenecks occur.

•Shredding our client information after scanning onto our computer system

•Picking up mail from the mail room, stamping and distributing it to the relevant staff and franking outgoing mail ensuring the correct postage rate is used.

•Photocopying, scanning and faxing as required by the specialist project staff.

•General admin duties for specialised project staff such as manning their phones and making outgoing calls as required

Person specification

The post holder should be educated with a good command of English.

A basic knowledge of CAB work.

Good interpersonal skills.

Good organisational skills

Ability to work on own initiative

Ability to work as part of a team

Computer experience including outlook


Excellent customer service

Good telephone manner

Additional information

An induction will be undertaken including an overview of specialised projects for general awareness.

PVG/disclosure requirements

Not Required