Trainee Generalist Adviser West Dunbartonshire Citizens Advice Bureau

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Organisation information

Organisation

West Dunbartonshire Citizens Advice Bureau

Charity registered in Scotland SC002558

Website

http://www.cas.org.uk/

Twitter

https://twitter.com/WDCAB1

Good HQ

@West_Dunbartonshire_Citizens_Advice_Bureau

Aims & objectives

To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the service available to them, or through an inability to express their needs effectively. To exercise a responsible influence on the development of social policies and services, both locally and nationaly. The CAB service is independent and provides free, confidential, impartial advice to everybody regardless of race, gender, sexuality or disability.

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Job description

Main duties:

• Interview clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions.

• Give information – use AdviserNet and reference books to find out the correct information.

• Give advice – explain the information to the client and the choices that the client has, so he/she can decide what to do.

• Give practical help – for example filling in forms, doing a benefit calculation, speaking or writing to another agency on behalf of a client.

• Record cases – make a record of the client’s details so that further help can be given if a client returns to the CAB.

• Administration – help out with basic office organisation, e.g. filing case notes, amending information.

Person specification

Are good listeners

Work well in teams

Can read and write English, and do basic arithmetic

Have good computer skills

Are open minded and don’t judge people or their circumstances

Enjoy helping all kinds of people

PVG/disclosure requirements

Required - can start subject to a successful Disclosure/PVG scheme membership