Administrative Assistant Dumfries & Galloway Citizens Advice Service

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Organisation information

Dumfries & Galloway Citizens Advice Service

Charity registered in Scotland SC027107

Good HQ

Aims & objectives

Dumfries & Galloway Citizens Advice Service is an amalgamation of Dumfriesshire CAB, Castle Douglas and District CAB, Stranraer CAB, Dumfries Welfare Rights, Stranraer Welfare Rights, Nithsdale Housing Advice Service, Upper Nithsdale Welfare Rights and Dumfries & Galloway CAB Benefits Advice Project. Its objectives are to ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inablity to express their needs effectively, and to exercise a responsible influence on the development of social policies. D&G Citizens Advice Service is a purely administrative body, and has its Headquarters located in the same building as Dumfries Citizens Advice Bureau. Other member bureaux are in Annan, Castle Douglas and Stranraer.
Job number
Time of attendance
To be agreed
No of references
Hours (per week)
Not supplied
Salary (£/hr)
£9.00 per hour

Job description

The Administrative Assistant will work as part of a team to provide general and clerical support for staff and volunteers within DAGCAS. Duties will include word processing, filing, taking, recording and directing telephone calls and general office duties. The postholder will also be required to develop knowledge and operate in house recording systems (full training will be given) and assist in the production and collation of monthly statistical reports.

Person specification

Communication, Numeracy & IT Skills

• Ability to communicate effectively with people verbally (by telephone and face to face) and in written communications

• Good interpersonal skills in both a staff and customer facing role

• Ability to empathise and assist clients appropriately

• Commitment to team working approach

• Good level of numeracy and literacy

• Demonstrate a competent knowledge of Microsoft Applications and an ability to learn and use a range of software packages

Generic cognitive skills, such as evaluation or analysis

• Good time management

• Good diagnostic skills

• Ability to co-ordinate diaries

Autonomy and accountability

• Ability to work on own initiative, prioritise work and meet deadlines

• Dependable, reliable, trustworthy approach

• Able to work to agreed quality standards

• Able to work flexible hours as required by the service and the needs of clients

Possess an organised approach to all areas of work, including recording and filing of work, while being cognisant of the need for discretion and security of information.

Practice and applied knowledge, skills and understanding

• Understand how to ensure quality and performance standards are achieved

• Flexible approach to tasks and a positive attitude

• Able to work within required statutory standards

• Support the principal of volunteering

• Understanding of the importance of excellence in service delivery

• Willingness to learn and develop new skills

• Knowledge and awareness of Health & Safety legislation

Other Values

• An understanding and commitment to the aims and principles of the CAB service and to the policies and procedures of DAGCAS.

PVG/disclosure requirements

Not Required