Visitor Engagment Assistant - Mull Aquarium Tobermory Harbour Association

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Organisation information

Tobermory Harbour Association

Aims & objectives

Founded in 1983 the Tobermory Harbour Association is a community owned company. The THA owns, manages, and maintains on behalf of the community many of the facilities within Tobermory Harbour. "The THA is committed to local Enterprise and the devolution of responsibility back to the Community. The THA has embarked on a long term programme to build, purchase, lease, and acquire by donation assets to provide 'Facilities for All'." The THA is committed to retaining a sense of community and to invest in future facilities that promote well-being and local prosperity.
Job number
Time of attendance
he Aquarium is open 7 days 9am -5pm and the shifts are on a rota basis. Weekend work will be required
No of references
Hours (per week)
Not supplied
Salary (£/hr)
£6.15 -£8.21 depending on age

Job description

The Mull Aquarium is part of Tobermory Harbour Association, a not-for-profit community enterprise company, limited by guarantee, with a remit to manage Tobermory Bay on behalf of the community.

The principal responsibilities of the post holder are to provide support to the Mull Aquarium Manager. This will include assisting with the till/shop, Touch pool sessions, animal husbandry and tank maintenance, welcoming visitors and helping them with information about the aquarium and the harbour facilities. You will also be involved in assisting the Manager with the events programme.

Whilst there is no need to have any scientific qualifications, an interest in marine life would be beneficial. There will also be a requirement to contribute to the promotion and advertising of the aquarium whether through events or social media. You would also have a wider involvement in the Harbour facilities and opportunities may arise to be included in some aspects of Harbour operations.

You will be actively engaged in customer care and will be expected to interact with the public in a courteous and helpful manner.

You will report directly to the Mull Aquarium Manager and also the HR Director both of whom will provide support and guidance to ensure that the Mull Aquarium meets the quality of service standards set by the Directors. In-house training will be provided, giving you an opportunity to learn about the marine environment, customer care and retail experience. When opportunities arise external training will be given.

Person specification

Enthusiastic people person. Numeracy skills essential. Interest in marine environment beneficial

Additional information

Hours worked will be according to shift schedules, agreed in advance the Mull Aquarium Manager. This will potentially include working weekends.

PVG/disclosure requirements

Not Required