Digital Content Assistant Young Scot

Scottish Charity Awards 2017 winner – Charity Champion – Laura Young, Teapot Trust

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Organisation information

Organisation
Young Scot

Charity registered in Scotland SC029757

Website
www.youngscot.net
Twitter
https://twitter.com/youngscot
Facebook
https://www.facebook.com/youngscot
Good HQ
@YoungScot

Aims & objectives

Young Scot is the national youth information and citizenship charity for 11-26 year olds in Scotland. We provide young people with information, ideas and opportunities to help them make informed decisions and choices, helping them to navigate the challenges they face as they grow up, particularly during times of transition. We are collaborative in our approach, working with cross-sector partners who share our values and belief in young people. The joined-up approach ensures we deliver the best value, including targeted services where appropriate, whilst meeting the needs of the young people we serve. To achieve this vision we focus on three stretch goals - Inform, Connect and Empower.
Job number
9160
Location
Edinburgh
Time of attendance
Monday to wed lunch time
No of references
2
Hours (per week)
16
Shifts/rota
Not supplied
Salary (£/hr)
£8.75 per hour

Job description

• To work with the Content Editor to plan and create relevant, responsive and engaging information content and reward opportunities for digital and social platforms

• To research quality assured and reliable information and opportunities

• Assisting with the development and implementation of Rewards to increase user sign-ups and active engagement, including:

o Developing and managing creative new content across websites, including points providing activities, rewards opportunities and discounts;

o Liaising with partners and users to manage redemptions;

• To upload, monitor and maintain content to a variety of Content Management Systems and to carry out regular information and reward audits

• To respond to enquiries from young people via social media, Infoline and other platforms, ensuring enquiries are responded to promptly, professionally and logged as required

• To monitor social media for emerging trends and establish evolving information needs of Young Scot’s demographic

• To work on a one to one basis with young people to support content and opportunity creation

• To carry out other duties as requested by the Content Editor or Information Services Manager

Person specification

• Experience of creating content in a variety of formats (D)

• Experience of working with information systems and website content management systems (E)

• Experience of monitoring social media and news (D)

• Experience of researching information content (E)

• Experience of auditing and maintaining information content (D)

• Experience of working effectively in a team and leading on own initiative (D)

• Experience of working in information services for young people (D)

• Excellent written skills (D)

• Strong social and digital media skills (D)

• Excellent IT skills (D)

• Strong organisational skills (D)

• Strong interest & knowledge of popular culture and issues that affect young people (E)

• Good at absorbing information quickly (E)

• Strong customer service focus (D)

Additional information

We are looking for an individual who has a interest in providing quality services for young people.

PVG/disclosure requirements

Not Required