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SCVO
Funding Scotland
TFN
 




Supporting Scotland's vibrant voluntary sector

Scottish Council for Voluntary Organisations

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

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New service delivery models

, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,See this guide from Cast on the principles behind developing good digital services. ,Think about issues around social and financial inclusion.,Gathering user insight and feedback Embedding a short, easy survey in your outbound communication, for,Capturing user insight and feedback at key moments during their journey with you is much more meaningful

https://scvo.scot/support/digital/service-delivery

Your users

When you move a service online you need to understand how your users already engage with the digital,connectivity see our guide to Digital Inclusion.,Three key actions Measure the digital skills of your users Think about how your users will be accessing,It offers two short checklists that users can complete with your support.,This insight will let you choose an approach that strikes a balance between your ideal functionality,

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/your-users

User insight

Gaining insight into what kind of support your users need is key.,These needs should guide your digital inclusion project.,Three key actions Find out what access your users have to devices and connectivity Measure the digital,Having a connected device is one part of the digital inclusion jigsaw.,Motivation You will need to motivate people by keeping your digital inclusion support person-centred.

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/user-insight

SCVO Annual Review 2020-21

For example, our digital inclusion work, our Coronavirus Third Sector Info Hub, and our one-stop-shop,For example, our digital inclusion work, our Coronavirus Third Sector Info Hub, and our one-stop-shop,services, digital inclusion and remote working, and hosted a range of practical and discursive webinars,v=dKwzktQAPUE Digital An update on our work in digital participation, inclusion and evolution This year,Policy Insights into our policy work and how we have worked to support and advocate for the sector We

https://scvo.scot/about/work/annual-review/html

Digital is booming and charities are starting to join the revolution

Paul Cardwell looks at which charities are making the best use of digital technology to explore how your

https://tfn.scot/news/tech-special-digital-is-booming-and-charities-need-to-take-note

Taking a service design approach can help us all innovate

Renate Kriegler Edwards shares her story on how service design brought remote support practitioners together

https://tfn.scot/opinion/taking-a-service-design-approach-can-help-us-all-innovate

SCVO response to the Advisory Group on Economic Recovery

Research-based charities will have crucial insights to contribute to national discussions.,Whether concerning food distribution, digital inclusion or many other things, the response to the pandemic,The pandemic has shone a light on the disadvantage faced by the least digitally engaged.,Space must be created for true co-design, collaboration, and meaningful user involvement to give Scotland,There are also over 250,000 trustees across Scotland who help manage, shape, and guide voluntary sector

https://scvo.scot/p/38613/2020/05/29/scvo-response-to-the-advisory-group-on-economic-recovery

What a difference a year makes

Here are helpful top tips and a detailed Guide on How to do Remote Working.,Start with the digital tools your users already know and use the Scottish Approach to Service Design,learnt to believe in myself more; that my skills are unique and of value; and my opinions are valid and insightful,I learnt that my passion for inclusiveness and accessibility is inspiring.,My own evolution team and the participation team who have delivered the fabulous digital inclusion programme

https://scvo.scot/p/42840/2021/03/29/what-a-difference-a-year-makes

Our work to help organisations grow their digital capacity is supported by: