Hospitality Assistant Callander Youth Project Trust

Scottish Charity Awards 2017 winner – Demonstrating Digital – Drake Music Scotland

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Organisation information

Organisation
Callander Youth Project Trust

Charity registered in Scotland SC025649

Website
http://www.cyp.org.uk
Twitter
https://twitter.com/cypbridgend
Facebook
https://www.facebook.com/callanderyouthproject
Good HQ
@CYPBridgend

Aims & objectives

Callander Youth Project aims to improve the quality of life of young people aged 11-25 in Callander and the surrounding rural area by maximising their potential through access to the best possible recreation and educational facilities, support and resources.
Job number
8685
Location
Callander
Time of attendance
25 hours per week, 5 days from 7, some evening and weekend work may be necessary
No of references
2
Hours (per week)
25
Shifts/rota
Generally 10:00 -16:00
Salary (£/hr)
£8.75 per hour

Job description

• To support the development of our hostel and café.

• To support the development of events and functions.

• To support the development of other Callander Youth Project activities within the Youth Hub.

• Ensure a high standard of customer care at all times.

• Comply with CYPT’s policies, procedures, instructions and ensure that all required hostel records are kept appropriately.

• Ensure high standards of personal presentation and hygiene are maintained at all times.

• Promote Callander Youth Project at every opportunity.

• To participate in any other activities that are deemed appropriate and necessary as part of the role, as directed by the Manager.

Routine Responsibilities – Reception

• Maintain effective communications with all staff and support worker.

• Provide advice to hostel groups about local area and tourist attractions.

• Maintain good health and safety practices.

• Provide a full reception service to hostel groups, including check-in, hostel group registration, check-out, handling customer enquiries and providing information and support for hostel groups.

• Maintain bed plan and monitor room changes.

• Answer guest queries.

Routine Responsibilities – Cleaning

• Clean all assigned public areas and bedrooms as directed

• Clean public toilets and shower rooms

• Maintain good health and safety practices, in line with COSHH legislation.

• Deep clean bedrooms, public areas and other specific areas designated by management.

• Answer groups queries when requested.

• Complete work projects, including laundry when required, and as assigned by Management.

• Clean and polishes floors, windows, mirrors and all surface areas.

• Vacuum, shampoo and remove stains from carpets.

• Remove all litter from public spaces and bedrooms – recycle as appropriate.

• Dust all areas thoroughly.

• Report maintenance requests on a timely basis as required.

Routine responsibilities - Catering

• Maintain good health and safety and food hygiene procedures.

• Breakfast food preparation.

• Replenish breakfast stocks as required.

• Collect breakfast tickets from hostel guests.

• Clearing up after hostel meals, including dishwashing and cleaning of dining and kitchen area.

• Empty rubbish bins after hostel meals.

• Prepare and distribute packed lunches when required.

• Cleaning of catering area with recognised statutory standards.

Person specification

Person Specification

• Ability to work to high standards.

• Good communication skills.

• Ability to be flexible regarding working hours.

• A friendly and welcoming attitude towards customers.

Additional information

Some previous experience of hospitality industry and customer service would be an advantage although training will be provided for this post.

PVG/disclosure requirements

Not Required