Centre Support Worker Lanarkshire Carers Centre

The Gathering 2018

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Organisation information

Lanarkshire Carers Centre

Charity registered in Scotland SC029160

Good HQ

Aims & objectives

The Lanarkshire Carers Centre is part of the national network of over 100 independently-managed Carers Centres across the UK currently reaching well over 100,000 carers a year. The centres are part of The Princess Royal Trust for Carers network, which exists to make it easier for carers to cope by providing information, support and practical help to carers. The Trust provides training and support for Carers Centres, as well as raising funds for development work. It also has a range of grant schemes for carers.
Job number
Time of attendance
Office hours are 9am to 4.30pm and flexible working is required to cover evenings and weekend events.
No of references
Hours (per week)
Not supplied
Salary (£/hr)
£8.75 per hour

Job description

• Reception duties, acting as first point of contact for carers and Lanarkshire Carers Centre stakeholders.

• Answering, making and directing telephone calls, including taking and distributing messages.

• Handling enquiries made by carers and stakeholders in a timely and professional manner.

• Organising, scheduling and managing appointments made by carers with independent practitioners.

• Liaising with newly identified carers, obtaining details about their caring role to help carer support workers identify their support needs and providing them with relevant information on centre services.

• Delegated responsibility for specific work areas and functions within the organisation

• Supporting the planning and delivery of Lanarkshire Carers Centre training programme, working collaboratively with all relevant staff to facilitate this.

• Organising and coordinating bookings for meetings, training and events.

• Ordering office supplies and catering requirements for activities and events.

• Administering the Carer Registration Card Scheme.

• Administering fundraising initiatives for Lanarkshire Carers Centre

• Update carers records on Carers Information System

• Accurately recording, updating and maintaining information held in Lanarkshire Carers Centre’s electronic and paper storage systems.

• Recording, sorting and distributing incoming and outgoing mail.

• Photocopying, scanning and faxing.

• Keeping the office area neat and tidy, adhering to clear desk and Health and Safety policies.

• Supporting and actively participating in the delivery of centre services, representing the centre as and when required.

• Engaging with the volunteer team to support the day to day operation of the centre.

• Other duties appropriate to the nature of the role.

This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties. The outline is considered to provide a reasonable general description of the post.

Person specification

Previous experience in one or more of the following is beneficial, however the successful candidate can be supported by Lanarkshire Carers Centre to develop the skills and abilities required to work in a busy office environment:

*A relevant qualification in Administration or transferrable skills.

*Experience responding to queries and problem solving.

*Experience using computerised information systems/databases.

*Experience setting up and maintaining manual and electronic filing systems.

*Experience administering and planning the delivery of training courses and events.

*Diary management and appointment booking using manual and computerised systems.

*Administration and clerical support.

*A working knowledge of relevant software applications including Microsoft Word, Excel, PowerPoint and Outlook.

*Good literacy and numeracy skills.

*Accurate keyboard skills.

*Attention to detail.

*Proficient use of email and the internet.

*knowledge of office management systems and procedures.

*knowledge of administrative procedures.

*Engaging with Stakeholders at all levels of the organisation.

*Knowledge of basic accounting procedures.

*Great Interpersonal skills, with the ability to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.

*Ability to undertake a methodical, organised and flexible approach to work whilst prioritising workloads to meet deadlines.

*Ability to maintain a high level of confidentiality and discretion at all times.

*Ability to motivate others and undertake all aspect of supportive supervision.

*Ability to work as part of a team and on own initiative.

*Experience working with the voluntary/third sector.

*Experience producing written reports, newsletters and publications.

*Data collection, extraction, manipulation and analysis.

*Using Mail merge functionality to produce address labels and letters.

*The ability to produce graphs and charts using Microsoft Excel.

*Awareness and understanding of the issues affecting carers.

*Experience using computerised information systems / databases

*Experience responding to to queries and problem solving

Additional information

Understanding of and commitment to Equal Opportunities. This post entails work with vulnerable people and the post holder will require to be a registered member of the Protecting Vulnerable Groups Scheme.

PVG/disclosure requirements

Required - Cannot start until successful Disclosure/PVG scheme membership is received